Information Collection

We may collect basic personal information from customers when they visit our store or contact us through our website. This may include name, email, phone number, or ID documentation where required for compliance purposes. Information is only collected when voluntarily provided and used solely to support your exchange or inquiry.

We do not operate apps or subscriptions. All exchanges and services are conducted in person at our store. Any personal information collected is handled in accordance with relevant Australian privacy standards.

How We Use Cookies

Our website may use basic cookies for general analytics, such as visitor counts and page interaction, to improve the online experience. These cookies do not store personally identifiable information and can be disabled through your browser settings.

• Improving website performance and navigation.
• Tracking general user behavior for analytics purposes.
• Ensuring website security and functionality.
• No targeted advertising or data resale practices.

The Collection, Process, and Use of Personal Data

Any personal data collected during in-store transactions (e.g., identification required for certain exchanges) is used solely for the purpose of completing the service and complying with Australian financial regulations. We do not share, sell, or rent your data to third parties.

Data Protection

We are committed to protecting your data. Any physical or digital records are stored securely and only accessible by authorised staff. Our procedures are designed to comply with Australian privacy and anti-money laundering standards.

If you have questions about how your information is handled, please speak to a staff member in store or use our contact form to reach out directly.

Your Rights Regarding Personal Data

You may request access to or correction of your personal information held by us at any time. We respect your right to privacy and will respond promptly to such requests. Proof of identity may be required.

1. Accessing details of your in-store transactions (upon request).
2. Requesting updates or corrections to your personal information.
3. Requesting that certain data be removed, if not required for legal purposes.
4. Speaking with our staff to better understand your privacy rights.

Our Policy for Customers Under 18

We do not knowingly collect or process personal information from individuals under the age of 18 without direct parental or guardian involvement. If you believe we have collected such information unintentionally, please notify us so we can address it promptly.